St. Louis Association of Community Organizations
This page suggests some favorite resources, both on the web and on the ground. We'll be adding consistently to this resource.
General Assistance and Social Services for Yourself or Someone Else
United Way provides referrals on meeting basic needs (food, clothing, shelter), physical or mental health issues, locations of jobs programs, disaster recovery, or support for seniors, children, and families. To find referrals call 211, or see the United Way website.
Utility assistance is commonly provided by community action agencies. For St. Louis City and Wellston, the CAA is People's Community Action Corporation (PCAC), and in the remainder of St. Louis County, contact Community Action Agency of St. Louis County (CAASTL).
Information about mortgage payment assistance may be obtained at 1-888-238-5073. Other financial assistance includes:
Debt Relief Hotline 1-888-483-9933
Collector Complain Hotline 1-888-535-1556
Tax Relief Hotline 1-888-673-6360
Free Bankruptcy Advice 1-888-987-7861
Student Loan Relief Hotline 1-888-756-1671
Food pantries and emergency clothing closets often are provided by congregations, as well as organizations such as the Urban League. A searchable food pantry directory is maintained by the St. Louis Area Food Bank.
Child abuse and neglect can be reported to a hotline at 1-800-392-3738. To reach the Child Support Enforcement Hotline, call 1-888-369-0323.
If you become aware of a homeless person frequenting your neighborhood, you can contact the Human Services Department in the City at 314-612-5900.
Information about improving credit scores, useful in everything from renting apartments to purchasing homes to finding employment and lowering insurance costs, can be obtained through calling 1-888-354-6443.
City of St. Louis
All City residents should cultivate relationships with their Alderman and Neighborhood Improvement Specialist. If you do not know who either of these officials are, the general phone number for the Board of Aldermen is 314-622-3287, and the number for the neighborhood stabilization team is 314-622-1392.
The Citizens Service Bureau is the best single point for requesting checks on derelict buildings or cars, weeds or tall grass, graffiti, animals, illegal dumping, problems with street lights or street signs, and much more, 314-622-4800, or www.stlouis-mo.gov/csb. You may complain anonymously.
GeoStLouis is the online guide to spatial data for the City of St. Louis, conveniently pulls together information about an address from several different City offices. It is searchable by address or parcel number, and allows users to create maps, view aerial photos and plats, find property owner information, look at building permits and code enforcement issues through the years, and much more.
The Community Development Administration promotes neighborhood stabilization through administering federal grants, the largest of which are the Community Development Block Grant and HOME Investment Partnership funds. Low- and moderate-income housing is an emphasis for this agency. You can call with questions, 314-657-3700.
The Planning and Urban Design Agency prepares maps (including GeoSt. Louis mentioned specifically above), writes reports and plans, serves as staff to the Planning Commission, and oversees the Cultural Resource Office, which works with historic preservation issues. Of specific interest to neighborhoods, this agency has prepared a convenient way for the 79 City-established neighborhoods to retrieve their 2010 Census information. PDA also is reached by phone at 314-657-3700.
The Land Reutilization Authority (LRA) receives all tax delinquent real estate in the City of St. Louis that is not sold at the Sheriff's Sale. In addition, LRA may receive donated land. Many City residents come in contact with LRA because of its land and building holdings in their neighborhoods. Neighborhood property that LRA holds is for sale. This property can be researched online, and appointments for viewing the property can be arranged. LRA says that 46% of the properties it holds have never received a purchase offer.
The City Health Department, 314-612-5100, provides broad public health services ranging from public education about health matters to direct service, especially to women, children, youth, and schools. The department addresses restaurant sanitation, environmental health topics such as lead poisoning prevention and asthma control, and communicable diseases.
Milkweeds for Monarchs: The St. Louis Butterfly Project is a City of St. Louis initiative to help connect people and urban nature. The project’s goals are to increase monarch butterfly habitat and help people experience the splendor of monarchs. While supplies last, neighborhoods may receive free plant materials for their garden. See the Mayor's Office website for more information.
To report a street light out of service, call the Citizen Service Bureau at 314-622-4800, but alley light issues should be reported to Ameren at 314-341-1000.
Additional Useful City Phone Numbers:
Mayor's Office 314-622-3201
Board of Aldermen 314-622-3287
Open fire hydrants 314-771-4480
Forestry Division for trees along the street or in parks 314-613-7200
Board of Elections 314-622-4336
Circuit Attorney's Office 314-622-4941
Collector of Revenue 314-622-4101
Parks Division 314-289-5300
Police Department Non-Emergency 314-231-1212
Fire Department Non-Emergency 314-289-1900
St. Louis Area Agency on Aging 314-612-4918
Planning and Urban Design, Cultural Resources (historic properties) 314-622-3400
Community Development Administration 314-622-3400
St. Louis County
In St. Louis County, many neighborhood quality issues fall within the jurisdiction of the individual municipalities. For residents of the unincorporated part of St. Louis County concerned with neighborhood topics, the most commonly used telephone numbers might be Neighborhood Preservation, 314-615-4100; Community Development, 314-615-4405; and the County Health Department 314-615-0600.
St. Louis County mapping offers a zoomable user-friendly interface including parcel lines, property ownership information, zoning and floodplain information, political subdivision information for each parcel, and much more. This mapping covers the entire county, regardless of whether a parcel is part of a municipality or not.
St. Louis County provides training and information for subdivision trustees, who can face a dizzying array of challenges. Trustees may sign up to be notified of training opportunities.
Neighborhood Ownership Model (NOM) was developed by residents of the City in 2010; it is a citizen-led program. This is one of the most powerful crime fighting tools is an active, engaged neighborhood, because it addresses resident apathy or fear of becoming involved in crime and justice system issues.
The Anti-Theft Club is a successful anti-theft vehicle device that has been shown to deter vehicle theft. Purchase the one size fits all anti-theft Vehicle Club for $13, cash only. To purchase, go to the Neighborhood Stabilization Team’s Office at 1520 Market Street, Room 4000 or call (314) 657-1392 or (314) 622-4231.
The Crimestoppers Hotline can be reached free at 1-866-371-TIPS. This group accepts information and allows you to remain anonymous. The number for another anonymous information hotline, this one for drug and gang activity, is 314-241-COPS.
St. Louis County utilizes a neighborhood policing strategy based on beat officers who work with each neighborhood to determine a winning combination of tactics to prevent crime in that location.
From graffiti removal to Blitz to the daffodils that sprout their blooms all around town, Brightside St. Louis is the city’s oldest and most comprehensive not-for-profit cleaning and greening group.
The St. Louis’ Great Streets Initiative of East-West Gateway was launched to expand the way communities think of their streets. The goal of the initiative is to trigger economic and social benefits by centering communities around interesting, lively and attractive streets that serve all modes of transportation.
For locations of District/ Public SLPS, Public Charter, Parochial/Private, and SLPS Public Magnet schools for children, you can check the map to find schools in your neighborhood.
StL City Schools: A Guide for Urban-Minded Parents represents research and investigation into St. Louis urban education choices, as compiled by the parents themselves.
Community Mediation Services of St. Louis offers a voluntary and confidential process for conflict resolution. Two impartial, professionally trained mediators guide participants through a process that yields results. Training for volunteers in mediation techniques also is available.
Non-Profit Management Resources for Your Neighborhood Association
The Foundation Center's site for grant seekers (grantspace.org) is a rich resource for neighborhood associations seeking a foundation grant.
The Nonprofit Services Center is a local organization that offers a number of training sessions each month at a reasonable cost.
To take a class relevant to neighborhood association tasks, try St. Louis Community College continuing education. Excellent short courses specifically for non-profits are offered at University of Missouri St. Louis. Especially important is the Neighborhood Leadership Academy, typically held each fall.
You also might want to reach out to local public relations professionals interested in non-profit work or to the local chapter of the professional fundraisers association.
The St. Louis Public Library's Grants and Foundation Center is a rich resource for City neighborhoods. The Center is located on the 2nd floor of the Central Library east of the Great hall. it is open Mondays through Thursdays 10 a.m.-9 p.m., and from 10 a.m.-6 p.m. Fridays and Saturdays. there you will have free access to and help with all Foundation Center information (including more than is available through the grantspace website shown above), help with finding specific information about nonprofit financial management and taxes, board governance, grant writing, marketing your organization, strategic planning for nonprofits, and capacity building. To be added to a list for occasional e-mails about new resources and free workshops, email kparks at slpl.org.
The City of St. Louis Sustainability Plan (2013) was developed after a robust public engagement process, and contains hundreds of recommendations about topics as diverse as urban character, arts and culture, empowerment and equity, health and well-being, infrastructure, education and training, and prosperity and employment.
The City's Community Health Improvement Plan (2014) deals not only with chronic disease mortality, but also with sexual and reproductive health, substance abuse and addiction, and how education and violence relate to public health.
St. Louis City, St. Louis County, and East St. Louis combined to convene a large task force of stakeholders to formulate a Regional Youth Violence Prevention Community Plan (2013). The plan identifies nine priority areas for action.
The City-County Strategic Economic Development Plan (2014) focuses on growing and retaining jobs and capital investment, aligning talent with the needs of employers, and advancing the redevelopment of key real estate.
The OneStL Plan from East-West Gateway Council of Governments (2013) is sub-titled “Many Communities One Future.” The plan presents goals for each of what it calls regional opportunities, which include Economic Development; Social Capital; Blue, Gray and Green Infrastructure; Transportation; and Local Communities.
“For the Sake of All” (2014) is a study on the health and well-being of African Americans in St. Louis. The goal of this project is to produce a series of policy briefs and a report that will offer a comprehensive overview of current status as well as recommendations.
Great Rivers Greenway, Gateway Bike Plan (2011) was designed to provide a coordinated vision for accommodating and encouraging bicycling as a viable transportation mode. It will be the source reference document as the Regional Bicycle Network is developed over the next 20 years.
Important Local Studies
The City of St. Louis Residential Market Analysis (2014) is a tool that has been used already, and will be used more in the future, by the City in decision-making about development projects. Large-scale analysis of data was used to formulate clusters of neighborhoods that have similar housing market characteristics. Many residents will find it interesting to see how their neighborhood compares to others city-wide in terms of average sales price of homes. Since the data are public, you can best that real estate agents are using the information already, and probably other interested professionals. Educate yourself about this study.
Better Together Studies released thus far include studies in the fields of public finance, economic development, public health, and municipal courts in St. Louis City and County. Other studies are underway. Better Together is a project of a private organization, Missouri Council for a Better Economy.
Other Local and Regional Resources
Metro - bus and MetroLink transportation 314-231-2345 or metrostlouis.org
Sanitary sewers, creeks, and storm water issues, Metropolitan St. Louis Sewer District
Transportation planning for major roads and for MetroLink lines, East-West Gateway Council of Governments. Also if best practices for local governments are relevant to your work, contact East-West Gateway to request the weekly Local Government Briefings newsletter.
NATIONAL RESOURCES ON-LINE: